Help & FAQ

What is a Plumimi?

Plumimis are small-batch handmade silicone Soft Collectibles, chosen for their character, detail, and satisfying softness. They are made for display, gifting, photos, and gentle squishing.

What are they made from?

Each piece is handmade from food-grade silicone and comes with one food-grade nylon protective bag.

Can I squish my Plumimi?

Yes—gently. Handling it through the included protective bag helps protect the finish. See Care & Safety for full guidance.

Are Plumimis toys?

They are collectible decorative goods for ages 15+, not children’s toys or food. Keep away from children under 15 and pets.

Will my piece look exactly like the photos?

Each Plumimi is finished by hand. Small variations in color, shape, surface, and painted details give every piece its own character.

When will my order be dispatched?

Please allow 5–10 business days for preparation before dispatch. Tracked shipping availability and rates are shown at checkout.

How long does delivery take?

Estimated delivery is usually 5–15 business days after dispatch, depending on the destination and shipping route. Delivery estimates are not guaranteed. Read Shipping for destination-specific estimates.

Where do you ship?

We ship to the United States, the European Union, and selected international destinations, including Singapore, Malaysia, Thailand, and Vietnam. Use the country selector or enter your address at checkout to confirm current availability, rates, and any free-shipping eligibility.

What if something is wrong with my order?

If your order arrives wrong, missing, or significantly damaged, use our order support form and we’ll help. Read Returns & Support.