Contact Plumimi

How can we help?

Choose the quickest route below. Simple questions can be answered instantly; order issues are handled through a secure, structured request.

Quick questions

Ask Plumimi

Get instant answers about products, care, shipping, materials, and current store policies.

Written support

Send a request

Use one form for a general enquiry or an order issue. For an existing order, enter the email used at checkout.

Open the form

One secure form

Tell us how we can help

Start by choosing your request type. Evidence upload is available only to signed-in customers after selecting an order from their account. Files may be up to 10 MB each. Keep the parcel, shipping label, inner packaging and item while we review your request. This process does not limit statutory consumer rights.

Thank you — your request has been received. Please keep the item and any original packaging while we review your request. Existing-order and after-sales requests are prioritized; we aim to reply within 3–5 business days. For general enquiries, please allow 7–14 days. Submitting this form does not automatically approve a refund or replacement.

Email *

Use this form for general enquiries, website help, collaborations, or support with an existing order. For simple product, care, shipping, or material questions, Ask Plumimi can answer instantly. Existing-order and after-sales requests are prioritized; we aim to reply within 3–5 business days. For general written enquiries, please allow 7–14 days.

Full name *

Order number

What can we help with? *

Delivery date

Tell us what happened *

Evidence files (photos or video)

Drag and drop files here or click to browse

I confirm that the information and files I provide are accurate and relate to this request.

We use the information you submit only to review and respond to your request. Please do not include payment card details or identity documents.